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Please feel free to reach out to us directly through our contact form. We’ll be happy to assist you and provide answers by email.
General Information FAQs:
We offer a variety of tours, including cultural city tours, desert excursions, mountain trekking, and custom private tours tailored to your preferences.
Our group tours can accommodate up to 18 people per vehicle, while private tours can be customized for any group size.
Yes, we have family-friendly options and can tailor tours to accommodate children of all ages.
Our group tours have no minimum requirement; we operate tours even with a single participant, with a daily departure.
Yes, we offer tours in English, French, Spanish, and other languages upon request. Please let us know your language preference in advance.
We recommend booking at least two weeks in advance for guaranteed availability, especially during peak seasons.
Yes, we can often accommodate last-minute bookings depending on availability. Contact us directly for urgent requests.
Booking & Reservations FAQs:
You can book directly through our website or contact our customer service team by phone or email for assistance.
Website: https://
Email:
Phone:
Yes, our booking system allows you to select your preferred date based on availability.
Yes, you can schedule your reservation up to 24 hours before the tour date, subject to availability, less than 24 hours, an extra charge will be applied,
Yes, we provide discounts for groups of 8 or more people. Please get in touch with us for a personalized quote.
Yes, a deposit is required at the time of booking to secure your spot.
Absolutely! You can book multiple tours simultaneously through our website or by contacting our team for a tailored package.
In 2025, Aid Adha is expected to fall on Friday, June 6, and Saturday, June 7. We will not be operating tours two days before (June 4-5) and two days after (June 8-9) the holiday to observe this important celebration and due to limited local services. We encourage travelers to plan their tours outside these dates for the best experience. Please feel free to contact us for further assistance with your travel plans around this period.
Yes, we operate tours as normal during Ramadan. While some local services may have adjusted hours, our tours remain unaffected, and we ensure that all activities and accommodations are available for our guests. Our team is experienced in managing tours during this period, ensuring a seamless and enjoyable experience for all travelers. If you have any specific requests or concerns while traveling during Ramadan, please feel free to reach out to us.
Accommodation Details FAQs:
We offer both Standard and Luxury camps. The Standard option provides traditional tents, while the Luxury camp offers more comfort, including private bathrooms, larger tents, and additional amenities.
The main difference lies in the level of comfort and amenities provided:
- Standard Camp Tent: These tents offer a more authentic desert experience with basic facilities. They include comfortable bedding, shared bathroom facilities, and traditional Berber-style interiors. This option is ideal for travelers looking for a simple, budget-friendly stay.
- Luxury Camp Tent: Our luxury tents provide a higher level of comfort and privacy. They are equipped with en-suite private bathrooms, hot showers, larger bedding, and sometimes even air conditioning or heating (depending on the season). The interiors are more spacious and decorated with modern Moroccan touches, making this option perfect for travelers seeking a more comfortable and refined experience in the desert.
Yes, you can select from our recommended options based on your preferences. Luxury upgrades are available for an additional cost.
Yes, you can upgrade to the luxury camp tent anytime before your tour for an additional cost of 70€ per person. To upgrade, please use the following link: Upgrade to Luxury Camp Tent. Once you complete the payment, please confirm your upgrade with us, and we’ll make the necessary arrangements for your stay.
Yes, you are welcome to book your own desert camp independently if you prefer. However, please inform us in advance so we can coordinate the logistics accordingly, such as adjusting transportation and pick-up/drop-off times. Note that the cost of the independently booked camp will not be included in our tour package price.
Yes, we have family tents that can accommodate up to 4 people comfortably in our camps.
Yes, all Camps, Hotels, Riads, and Kasbahs provide basic toiletries and towels for your convenience.
Transportation & Pick-up / Drop-Off FAQs:
We pick up guests from their accessible accommodation or a nearby convenient location. You will receive a confirmation with the exact pick-up point the day before the tour.
The main difference lies in the level of comfort and amenities provided:
- Standard Camp Tent: These tents offer a more authentic desert experience with basic facilities. They include comfortable bedding, shared bathroom facilities, and traditional Berber-style interiors. This option is ideal for travelers looking for a simple, budget-friendly stay.
- Luxury Camp Tent: Our luxury tents provide a higher level of comfort and privacy. They are equipped with en-suite private bathrooms, hot showers, larger bedding, and sometimes even air conditioning or heating (depending on the season). The interiors are more spacious and decorated with modern Moroccan touches, making this option perfect for travelers seeking a more comfortable and refined experience in the desert.
Yes, you can select from our recommended options based on your preferences. Luxury upgrades are available for an additional cost.
Yes, our vans have ample space for regular luggage, and it will be transported with you throughout the tour. You will have access to your luggage anytime during the journey. Regular luggage includes standard-sized suitcases, backpacks, or carry-on bags.
For special luggage (such as large sports equipment, musical instruments, or oversized items), please contact us in advance so we can make appropriate arrangements. Examples of special luggage include bicycles, surfboards, golf bags, or large camera equipment cases.
- For our 3-day desert tour that concludes in Fes, the arrival time is typically around 7:00 PM (19h:00) on the final day.
- For those returning to Marrakech, arrival is expected around 8:00 PM (20h:00) on the last day of the tour.
